Return Policy
Thank you for choosing WildWater RV, LLC for your go-to off-grid rain catchment solution. We want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Eligibility:
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We accept returns within 30 days from the date of purchase.
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase, such as a receipt or order number, is required for all returns.
Return Process:
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To initiate a return, please contact our customer service team at returns@wildwaterrv.com within the eligible return period.
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Our customer service representative will guide you through the return process and provide you with a return authorization if applicable.
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Please ensure that the item is securely packaged to prevent damage during transit.
Return Shipping:
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The customer is responsible for all return shipping costs unless the return is due to a defective or damaged item, or an error on our part.
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We recommend using a trackable shipping method to ensure the safe delivery of your return.
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Refund or Exchange:
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Upon receiving and inspecting the returned item, we will process your refund or exchange as per your request.
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Refunds will be issued to the original payment method used during the purchase.
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If you prefer an exchange for a different item, we will accommodate it based on product availability and any price differences will be handled accordingly.
Non-Returnable Items:
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Certain items may be non-returnable for hygiene reasons or if explicitly stated on the product page.
Damaged or Defective Items:
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If you receive a damaged or defective item, please notify us immediately, preferably within 7 days of receipt.
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We may require photographic evidence of the damage or defect for assessment purposes.
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We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
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Exceptions and Special Cases:
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In certain situations, exceptions or special cases may be considered at our discretion.
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If you have any unique circumstances or concerns regarding your return, please reach out to our customer service team for personalized assistance.
We strive to provide exceptional customer service and ensure your satisfaction with every purchase. If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for your understanding and cooperation.
WildWater RV, LLC